DoctorCarParts.com is owned by Kens Auto Spares Ltd.
When you purchase a product from our online store, we ask you for some personal information that we can use to identify you and contact you regarding your payment. The information that we ask for is:
• Your name and address
• Your phone number/s
• Your email address
What we do with this information
The information above is stored on our secure server in order to keep a record of your purchase for accounting purposes, and so that we can send you an invoice or receipt of your order. We also use your address and/or email address as a delivery address, so that we can send you the product(s) that you ordered.
We may also use your email address to email you occasionally regarding the product(s) you ordered, to confirm that you received the product(s) and to ask you for feedback on the product(s) so that we can improve our products and services. You may ask us at any time to stop sending you further emails of this nature.
Your personal information is also passed through a secure payment server, so that our Payment Processor can verify your identity for the purposes of making your credit/debit card transaction. The payments provider does not give, sell or rent your details to any third party for marketing purposes.
What we do not do with this information
We do not give, sell or rent any of your personal information to any third party under any circumstances. The only other company we share your information with is our payment provider, so that your credit/debit card transaction can be completed.
We do not send unsolicited commercial email ("spam") to your email address.
Viewing your personal information
You can, at any time, contact us to request full details of your personal information that we have recorded. To contact us, you can:
Call us on 0115 9273651
Write to us at:
Doctor Car Parts
2 Carey Road Bulwell
Nottingham NG6 8AT
Credit/Debit Card Information
When you make a purchase from our online store, our secure payment provider asks you for your credit/debit card details in order to make the transaction. The information that the payments provider asks for is:
• Your card number
• Your card security code (printed on the back of some cards)
• Your card "valid from" date and expiration date
• Your card "issue number" (for certain types of cards only)
• The name printed on your card
This information is collected securely between your Web browser and the payment processor’s secure server.
Cookies and IP Address
Our online store uses a browser "cookie" to store your order reference, so that we can display your shopping cart. This cookie does not store any of your personal information.
Our site uses a session "cookie" to record which pages you have visited on our site. This is simply used to gather statistical information on the most popular pages on our site. This cookie does not store any of your personal information.
Our site also records your IP (Internet Protocol) address when you make a purchase. This identifies the computer that you used to make the purchase. This information is used only in the event of fraudulent transactions, in order to verify the computer that was used to make the fraudulent transaction. We do not sell, rent or give out IP address information to any third party.
Data Protection Act
Kens Auto Spares Ltd adheres to the United Kingdom Data Protection Act 1998. This law is designed to ensure that any personal data or information stored in electronic form is fully accounted for, and that any company holding such information must fully disclose a customer's information when requested by that customer.
Questions or Comments?