1} 7-DAY RETURN PERIOD:-
Under the Distance Selling Regulations, buyers have a period of 7 working days after the date of delivery within which they can cancel the contract (often referred to as the "cooling off" period) and return the goods for a full refund, including the original postage and packing charges.
This applies only if buyer is in the EU and is non-vat registered.
Returns request must be made in writing via email to firstname.lastname@example.org within 7 days from the day the goods were received.
The buyer must pay for return costs, if any of he following applies:
a) 'change of heard' and/or goods are no longer required
b) the item is a 'Part Option' i.e. Part Option Note is mentioned in the item's description/title.
c) the buyer bought the wrong item by mistake
We will pay for the return costs if any of the following applies:
a) the buyers feels there is a fault with the item
b) the item was confirmed via email as being correct for the buyer's vehicle prior to purchase
2} ITEM NO LONGER REQUIRED:-Return the item to our address.
We will refund price paid for the item minus the price of shipping the item.
We can collect goods from Mainland UK addresses for £12.
Buyers who return items after 14 days from date of delivery will be subject a 20% handling charge.
In this case the buyer would receive a refund of the price of the item minus 20% Handling Fee and minus original delivery charges.
3} INCORRECT PART
In order to establish the reason for the wrong part - UK customers must provide us with the vehicle full registration ; overseas customers must provide chassis number/VIN number.
a) There is NOT a 'Part Option' mentioned in the item's title or description
b) The wrong part was due to error/s in our item desciption/catalogue
Action - Case 1:
We will either offer to organise UK customers a swap for the correct part or a full refund (including initial and return shipping cost).
a) The item title or decription mentions a 'Part Option'
b) The part was NOT confirmed as correct for your vehicle via email PRIOR to purchase.
Action - Case2
Return postage/courier costs will NOT be reimbursed/refunded UNLESS the part was verified by our staff as being correct for your vehicle via email prior to purchase.
We do offer a £10 'SWAP IT' service for Mainland UK - the wrong part is collected and the correct part is delivered. If there is a difference in price for the correct part, you will be refunded or invoiced appropriately.
Items must be returned in the condition they were received and in their original packaging/box.
Refund requests should be lodged within 14 days of receipt of goods in order to receive a full refund on the price of the goods.
6) CUSTOMERS OUTSIDE UNITED KINGDOM:
For NON-UK customers all parts should be verified as correct by us via email before purchase in order to warrant any refund or exhange.