Kens Auto Spares Ltd - www.doctorcarparts.com aims to deliver the majority of goods from stock. On the odd occassion, we may not be able to fulfill our usual delivery time due to items being unavailable. If this occurs, you will be contacted, briefed on the situation and then given a choice to either wait for the order, order an alternative or cancel the order.

We work hard to ensure all the information contained in this web site is correct and up to date. However, Kens Auto Spares Ltd - www.doctorcarparts.com disclaims all warranties or claims related directly or indirectly to the information contained on this website. Kens Auto Spares Ltd - www.doctorcarparts.com cannot be held responsible for any loss or damage that may arise from the use of this information.

Delivery

Our aim is to ensure that all orders leave our premises within 2 working days of the day of purchase. If you reside in the UK you should allow 3-4 business days from the day of purchase, to receive your goods. Delivery times to NON-UK addresses vary.
Orders placed on Thursday Night, or Friday may not be dispatched until Monday.

Delivery Charges Vary depending on destination.

Prices and Tax

All prices are quoted in UK pounds and include VAT.

Returns and Cancellation

1} Item No Longer Required:-

Return the item to our address.
We will refund price paid for the item.
Initial Shipping Paid will NOT be refunded.
We can collect goods from Mainland UK addresses for £12.

2} Incorrect Part

In order to establish the reason for the wrong part - UK customers must provide us with the vehicle full registration ; overseas customers must provide full vehicle details along with chassis number/VIN number.

Important:-
When the part is NOT highlighted as having Part Options on relevant years, (displayed in the product description) AND the wrong part was due to error/s in our item desciption/catalogue - we will either offer UK customers a swap for the correct part or a full refund (including initial and return shipping cost).

For NON-UK customers all parts should have been verified as correct by us via email before purchase in order to warrant any refund.

If the product description mentions Part Options for certain model years, showing the part application is an Option or Choice, return costs will NOT be reimbursed/refunded UNLESS the part was confirmed as correct for your vehicle via email PRIOR to purchase.

We do offer a £12 "SWAP IT" service for Mainland UK - the wrong part is collected and the correct part is delivered. If there is a difference in price for the correct part, you will be refunded or invoiced appropriately.

Condition:-
Items must be returned in the condition they were received. The original box must be present and in good condition.

Time:-
Refund requests should be lodged within 10 days of receipt of goods.